I like how easy the GUI is, editing the categories and assigning the ticket to a support tech is all very simple right from the first view. Company size: Unknown. Probabilité de recommander le produit: SolarWinds Discovery integrates with Service Desk (formerly Samanage) to give IT pros a complete and accurate picture of their software and hardware infrastructure. Read the Press Release Samanage is now SolarWinds Service Desk, an industry favorite. Sans effort, aucune compétence particulière ni codage nécessaire.Un instrument complet de migration de données SolarWinds Service Desk (Samanage) vers ReadyDesk. Free Trial Services: IT Ticketing, IT Asset Management, Service Catalog. I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users. Samanage Service Desk helps get work done by managing all service relationships in the company with a beautiful software that people love to use. Surveillance et affichage des données machine à partir des applications et de l’infrastructure à l’intérieur du pare-feu, et optimisation de la plate-forme SolarWinds® Orion®. Connectez-vous à plus de 150 000 membres de la communauté. Rating breakdown. Service management solutions that grow and evolve with your business. | Samanage is now SolarWinds® Service Desk. SolarWinds possède un lien très fort avec la communauté informatique et ses produits sont développés par des ingénieurs en réseaux et systèmes qui savent ce que représente la gestion des environnements informatiques actuels. Value for money. Service de migration SolarWinds Service Desk (Samanage) vers iHelpdesk. Renouvelez votre contrat pour télécharger les nouvelles fonctionnalités du produit, bénéficier d’un service de support technique 24h/24, 7j/7, et accéder à des formations dispensées par des instructeurs. Un tableau de bord dans le Cloud vous permet de gérer la sauvegarde des serveurs, des postes de travail, des applications et des documents commerciaux. Ease of use. I am the administrator and I love having the ability to make changes and customization on the fly. Since 2007, Samanage has been empowering organizations with an innovative ITSM platform that automates and simplifies daily IT tasks. View Orange Matter; LOGICALREAD. Help Desk Migration supports this app. Level 7 In response to sbarter_aacpl. Réduire l'aperçu. SolarWinds Service Desk Reviews. Réduisez les risques liés aux menaces internes avec SolarWinds, SolarWinds Service Desk est un gagnant des prix TrustRadius de 2020. Ease of use. Sans faille, aucune expérience particulière ni programmation nécessaire.Un logiciel complet de migration de données SolarWinds Service Desk (Samanage… Samanage Service Desk Review. Jira Service Management. SolarWinds Service Desk, previously known as Samanage, will also feature the ability to streamline and organize help desk tickets and service requests coming from email, phone calls, a customized Service Portal, and even the occasional (or extremely frequent) walk-up in one centralized place. The system could uses a few tweaks but I think this is just growing pains. As of November 2018, Samanage had more than 1,800 customers in 50+ countries. We love that the API is easy to intergrate and have pulled in our sharepoint system with the API to automate tasks like account creation/separation. It's modern, simplistic, "forum" layout is attractive and intuitive, and chat indicators on the tickets feels like your moving from a traditional email reply into a IM chat. The support is always right on top of any issues and I have experience very quick responses when I do need to contact them. Samanage permet aux organisations modernes du monde entier d'offrir une expérience de service supérieure à leurs employés. Then click the "Map fields" button to match up ticket fields. Utilisateurs habituels du logiciel SolarWinds Service Desk : PME, Grandes entreprises, Entreprises de taille moyenne. We’ve gone from six different platforms to one. We have an issue with Tasks. Start Your Free Trial Samanage Joins the SolarWinds Family Arming yourself with a solution that gives you the ability to be more efficient is the next. Problems are IT's long-term pains and “hard-to-diagnose” challenges. Since Samanage became SolarWinds Service Desk we have seen definite improvements in the reliability of the software, making it much more effective for our needs. La solution entièrement intégrée de centre de services et de gestion des actifs utilise une plateforme SaaS/multilocataires, permettant aux fournisseurs de services internes de rationaliser l'amélioration des processus et une plus grande productivité. Samanage data integration via Layer2 Cloud Connector has the following features and benefits: Samanage data available everywhere, at any time, on any device, or app . Surveillance des performances de l’infrastructure et des applications SaaS, suivi et mesures personnalisées pour les applications destinées aux environnements hybrides et Cloud. Will SolarWinds Service Desk include ticket management? FREE TRIAL. Samanage has built and delivered an ITSM solution meeting the needs of IT environments from small-to-medium-sized businesses to large enterprises since 2007. Probabilité de recommander le produit: We now using Samanage for IT, Operation and HR department, for the next time we may offer to another department like Business Office. Samanage is now SolarWinds ® Service Desk. Kapture CRM Adjetter Media Network Pvt. Protégez les utilisateurs contre les menaces véhiculées par e-mail et les temps d’arrêt. Nous utilisons des cookies pour optimiser l'expérience des visiteurs de notre site web. We pride ourselves on both our product and your experience working with us. Recherchez des guides produit, de la documentation, des formations, des informations d’accueil et d’intégration, ainsi que des articles d’aide. Save on Your Time and Money: Skip the system analysis and script development processes. Jira Service Management. Keep incident queues cleaner by seamlessly collecting tickets submitted via email, phone calls, service portal, and even walk-up. 10.0/10. by Help Desk Migration for Jira Cloud and Jira Server 7.0.0 - 8.2.6. Whether you are looking to optimize your IT management capabilities, expand service management to departments beyond IT, or require a tailored solution to meet industry-specific needs, SolarWinds Service Desk has you covered. THWACK® Visit THWACK; ORANGE MATTER. COMMUNITY. Seriously. The results are: ManageEngine ServiceDesk (8.7) vs. Samanage (8.9) for total quality and functionality; ManageEngine ServiceDesk (100%) vs. Samanage (98%) for user satisfaction rating. Sans faille, aucune compétence particulière ni codage nécessaire. Set up the Microsoft Outlook trigger, and make magic happen automatically in SolarWinds Service Desk. Use Azure AD to manage user access, provision user accounts, and enable single sign-on with SolarWinds Service Desk. Seitenbeschreibung : ITIL-Certified Ticketing & Asset Mgmt. Advanced reporting modules empower users to analyze trends, … 4.4/5 (19 user reviews) A robust help desk application designed to help users track support tickets and emails in the most efficient way possible. This app is compatible with Jira Service Management. There may be several reasons for that: An outage that hasn't been communicated yet via the Samanage status page. Samanage utilise un modèle de tarification par abonnement à partir de 2 400,00 $/an avec un essai gratuit de 14 jours (pas de carte de crédit requise). Requires an existing SolarWinds Service Desk subscription. Read the Blog; SUBMIT A TICKET. Are there any new features added to Samanage since it became SolarWinds Service Desk? Samanage is now SolarWinds Service Desk and will continue to help you follow ITIL best practices with the escalation of incidents built into the service desk software, so a ticket can quickly move to a potential problem, or be associated to an upcoming change or release. However, because Samanage does everything else so well, the inconvenience becomes incredibly minor. They can be long-term conundrums without clear answers, and sometimes, no one is 100 percent sure who's in charge of fixing them. 0. Supported. The Samanage IT Service Desk allows you to quickly increase productivity by automating service requests from your employees, reducing support workload, and delivering a superior service experience across your organization.” They cannot be changed once a service catalog item is ran which has made us have to create work around or create extra tickets in order for multiple people to work on one catalog item. Just perform your platform to platform switch in a couple of easy steps. Our score: 9.2 User satisfaction: 100%. Happy days.”. Ease of use and customisation. Visualize the full asset lifecycle and identify areas to reduce the overall cost of assets with fully integrated IT asset management. Enable Google Single Sign-On to allow employees/users easy access. Gérez et vérifiez les droits d’accès dans votre infrastructure. Enhance Your Service Desk and Asset Management Solution by Integrating With Over 200 Cloud Applications. Even customisation in reporting is limited. Obtenez des conseils d’experts et des points de vue utiles concernant les défis auxquels vous êtes confrontés et découvrez comment les relever dès maintenant. This tutorial describes the steps you need to perform in both SolarWinds Service Desk (previously Samanage) and Azure Active Directory (Azure AD) to configure automatic user provisioning. When configured, Azure AD automatically provisions and de-provisions users and groups to SolarWinds Service Desk using the Azure AD Provisioning service. Supported. Dashboard Dashboard is great, the same spacey look, pleasant colors and the most important information available. Samanage's IT Service Desk and Asset management suite has many features businesses may be seeking and offers a short free trial, but a lackluster interface means it's not a fit for everyone. Intelligent Automation for the IT Service Desk . It help desk software will help you quickly increase productivity, shine like the star you are, and love life. What's wrong? SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced that it has signed an agreement to acquire Samanage, a highly reviewed and highly rated IT service desk solution company based in Cary, NC. Manage user identities by integrating with Okta Single Sign-On (SSO). 9.0/10, Lire l'avis en entier Consultez et comparez les avis et notes d’autres utilisateurs, visualisez des captures d’écran et découvrez SolarWinds Service Desk plus en détail. Intelligent Automation for IT. Dispensez du support à vos clients et dépannez leurs périphériques avec des outils de support à distance puissants et rapides. Surveillance des performances des applications Web à l’intérieur du pare-feu. Le résultat ? Samanage propose une structure tarifaire "individuelle" basée sur le nombre de places au Service Desk, ainsi que sur le nombre de biens gérables. Products. Job done. Instantly deployed and continuously updated in the cloud, Samanage Service Desk software quickly drives business value by connecting people with the key business services they use every day. Requires an existing SolarWinds Service Desk subscription. Over the past two years of having the system, I can say the updates are wonderful and truly address issues. Unifiez la gestion des journaux et les performances de l’infrastructure avec SolarWinds Log Analyzer. Advanced reporting modules empower users to analyze trends, … GetApp permet à des professionnels comme vous de découvrir des logiciels métiers et de choisir l'outil qui leur correspond. Products ; Solutions ; Pricing ; Company ; Start Free Trial. The company's flagship product, Samanage, operates as a multi-tenant, Software-as-a-Service (SaaS) system for IT and enterprise service management. Accélère l’identification de la cause première des problèmes de performance des applications. With a centralized service management platform, you can streamline the service delivery process, and in turn, provide your employees with a more seamless experience. SolarWinds Service Desk, previously Samanage Service Platform, is a cloud-based service desk for IT or any other department. Help Desk Software Reviews. But it does work, so it's not really a con, just the complexity of it was a little more than the rest of the setup. The system is perfect and easy to use which enables users to understand the problem and submit tickets! Sans faille, aucune expérience particulière ni codage nécessaire.Un logiciel complet de migration de données SolarWinds Service Desk (Samanage… 0 Kudos Share. To configure Azure AD integration with SolarWinds Service Desk (previously Samanage), you need the following items: An Azure AD subscription. Surveillance des performances de l’infrastructure et des applications pour les applications commerciales prêtes à l’emploi et SaaS conçues pour la plate-forme SolarWinds® Orion®. They advised us to post our suggestion on their feedback board and if it received enough votes they would implement it. Samanage, an enterprise service-desk and IT asset-management provider, has its headquarters in Cary, North Carolina. On this episode of Raising the Bar, you’ll learn some of the customization options available to the individuals on your teams. This tutorial describes the steps you need to perform in both SolarWinds Service Desk (previously Samanage) and Azure Active Directory (Azure AD) to configure automatic user provisioning. Used monthly for 6 … Scan your network for a complete inventory of all of your IT assets and manage them. Select objects you want to migrate between SolarWinds (Samanage) and Jira Service Desk. Description du logiciel SolarWinds Service Desk. You will also get a good idea how each product functions. Samanage Service Desk Review. Samanage is a leading provider of real cloud-based IT service desk software that helps companies govern their IT environment. The UI is where Samanage really knocks it out of the park though. Zum Konfigurieren der Azure AD-Integration mit SolarWinds Service Desk (vormals Samanage) benötigen Sie Folgendes: To configure Azure AD integration with SolarWinds Service Desk (previously Samanage), you need the following items: Ein Azure AD-Abonnement An Azure AD subscription. Réunit les fonctions de gestion de SolarWinds et de Microsoft Intune. Service de migration SolarWinds Service Desk (Samanage) vers ReadyDesk. Balancing people, processes, and technology is just step one. When configured, Azure AD automatically provisions and de-provisions users and groups to SolarWinds Service Desk using the Azure AD Provisioning service. Grâce à son agilité et à son évolutivité sans précédent, Samanage offre aux organisations la capacité de fournir rapidement et systématiquement les services dont les employés ont besoin pour accomplir leur travail. For a service ticketing system, it is very effective, though they remain a bit inflexible on addressing product deficiencies. Conçu pour optimiser l’efficacité, et évolutif. Service de migration SolarWinds Service Desk (Samanage) vers SysAid. “Every time someone interacts with SolarWinds Service Desk for the first time, they are surprised at how easy it is.”, “SolarWinds Service Desk is acting as a multiple-solution platform for us. A single platform for service management, IT asset management and configuration management, Service Desk is ITIL-ready and complete with Incident, Problem, Change, and Release Management capabilities. Information is not crowded and is well presented. The company offers great support to its customers therefore reducing long downtime when a problem is encountered. A single platform for service management, IT asset management and configuration management, Service Desk is ITIL-ready and complete with Incident, Problem, Change, and Release Management capabilities. Supported. Logiciel de centre de services informatique et de gestion d'actifs. SolarWinds Service Desk IT service management software is delivered worldwide, with offices in North America, Europe, and Israel. Lisse, aucune expérience particulière ni codage nécessaire.Un outil complet de migration de données SolarWinds Service Desk (Samanage) vers Textline. Not purely cosmetic. et abordable à utiliser. SolarWinds propose une solution de gestion des performances des bases de données adaptée aux besoins de votre entreprise. Reply. Samanage permet aux organisations modernes du monde entier d'offrir une expérience de service supérieure à leurs employés. Service Desk est un gagnant dans deux catégories : AppOptics : Surveillance de l’infrastructure et des performances des applications SaaS de nouvelle génération. Gérez votre compte sur le portail ainsi que tous vos produits. Wenn Sie keine Azure AD-Umgebung besitzen, können Sie hier eine einmonatige Testversion anfordern. It doesn’t have to be complicated, and can be as simple as matching their functionalities in a table like the one below. Note that if you want to migrate custom fields to Jira Service Desk, you need to create them in the target project before starting the migration. Samanage is a cloud-based IT service desk & asset management software that reduces time, effort, & costs associated with service interactions. Probabilité de recommander le produit: Envoyez un ticket d’assistance technique/produit ou obtenez de l’aide auprès du service client. SolarWinds Service Desk, previously Samanage Service Platform, is a cutting-edge service desk for IT or any other department. Suivi, recherche et dépannage en temps réel des applications et environnements Cloud. mjenkins. Was ist SolarWinds Service Desk? In April 2019, SolarWinds announced a signed agreement to acquire Samanage with plans to add the Samanage products to its IT Operations Management portfolio in Q2 2019. If I had to describe the look of Samanage Service Desk, I don’t know if I could…i think the best way to describe the look is that it’s fresh, airy, spacey and pleasant to the eyes. Use OneLogin or your corporate intranet to securely log users in. I was hoping for a more, collaborative answer, instead of posting on a forum board in hopes that other members validate my need for them to implement it. Some local issues with a small group of accounts on the service side. Sans faille, aucune expertise particulière ni programmation nécessaire. Uniting employees around the world, the SolarWinds ITSM solution is designed to empower you to provide exceptional services in more personal and proactive ways. Eine komplette SolarWinds Service Desk (Samanage) zu Teamwork Desk Datenmigration software. Company size: Unknown. Recherchez. Features. Multiplate-forme ou SaaS, nous avons la solution. No back and forth. API very … November 30, 2020 at 01:01 AM EST. The user friendliness of it is well above our previous software we used. It provides the industry overview with growth … By acquiring Samanage and re-launching as SolarWinds Service Desk, SolarWinds is able to bring to market a powerful, affordable, and easy-to-use product designed to solve problems the way IT pros want them solved. There are specific customization options for project management and ticket automation that aren't available that we wanted in our shop. The platform uses machine learning technology to streamline support request monitoring and automate repetitive back-office tasks. A comprehensive, user-friendly menu of services, the service catalog collects all of the information you need upfront from employees. IT Service Desk Market Global Outlook 2020-2026: Samanage, Freshservice, ManageEngine ServiceDesk, JIRA Service Desk, Zendesk, Track-It!, BMC Remedy 9. AppOptics; Pingdom; Papertrail; Loggly ; View All Application Management Products; DOCUMENTATION. * Enterprise Single Sign-On - Azure Active Directory supports rich enterprise-class single sign-on with SolarWinds Service Desk out of the box. Samanage IT Asset Management is a one-stop web-based system for keeping track of your organization’s hardware and software inventory, including computers, servers, laptops, mobile devices, network attached devices and pretty much any other technology asset. They use the service catalog to give us all the information we need. IT service management covers a wide range of industries, business goals, and use cases, so a leading solution must be versatile and well-supported by the vendor. Server Configuration Monitor est simple à utiliser et assure la surveillance des changements affectant les systèmes et applications. I really love the support from the customer support a lot. The Samanage dashboard is the first thing service agents will see when they log in to the service desk. The Samanage Service Platform was re-launched as SolarWinds Service Desk in June 2019. As of November 2018, Samanage had more than 1,800 customers in 50+ countries. Samanage Asset 2 Cons . Follow SolarWinds ITSM on LinkedIn to stay up to date. Service Desk (Samanage) | AzureAD User Provisioning Jump to solution. Great software. SolarWinds Service Desk. Samanage, an enterprise service-desk and IT asset-management provider, has its headquarters in Cary, North Carolina. Voici quelques-unes des questions fréquentes sur SolarWinds Service Desk. Unsere Software eignet sich nicht nur für die kontinuierliche Bereitstellung von Metriken, Daten und Berichten (auch wenn wir all das tun! When you need an efficient Help Desk Software product for your company you must remember to examine various solutions. By: X herald. Customer support. 19,00 $US/mois. Suleyman Askarov. Samanage IT Service Desk has support for several devices, enhancing portability of tasks. The ease of use. When we reached out to our support member to discuss a possible addition/fix. Service desk software should provide a robust ticketing system, with automation in place to speed up the identification, logging, categorization, prioritization, and diagnosis of problems. It brings our departments much closer together.”, “(SolarWinds Service Desk) makes the DPR business run smoother by turning what might have taken a seven-, eight-, or ten-step process into a one- or two-step process.”, “Users love it because they have that interaction as opposed to emailing into the black hole. This app is compatible with Jira Service Management. Use Samanage's help desk software to simplify and automate service requests from your employees, reduce support workload, and deliver superior service across your organization. Service portal for users to submit, search for, or connect with an agent for all of their internal needs. by Help Desk Migration for Jira Cloud and Jira Server 7.0.0 - 8.2.6. Help Desk Migration supports this app. Samanage | 7,057 followers on LinkedIn | Samanage is now SolarWinds ITSM. Obtenez des conseils pratiques sur la gestion de votre infrastructure informatique de la part de voix émergentes du secteur et de leaders technologiques bien connus. One service desk that can be used by any internal service provider, allowing you to treat employees like your best customers. Pour optimiser l’efficacité du support technique, assurez la gestion des tickets, des rapports et de la facturation. We were attempting to solve the issue of ticket management in the IT department. L'interface utilisateur révolutionnaire offre une expérience utilisateur inégalée et permet une personnalisation sans code, permettant aux clients de déployer entièrement une solution de gestion des services informatiques (ITSM) robuste en quelques jours seulement. The Samanage team has been straightforward with what they are implementing and changes are being released consistently. The Global IT Service Desk Market Research Report Forecast 2020 – 2026 is a valuable source of insightful data for business strategists. Samanage est le seul à pouvoir offrir une visibilité remarquable sur les services informatiques et la gestion des actifs pour mieux mesurer et améliorer la qualité de service, une agilité inégalée pour automatiser rapidement les demandes de service et une expérience de service à la clientèle inégalée qui la rend étonnamment facile, rapide et efficace. These additional insights are designed to allow you to proactively address potential risks to IT services availability. There's a lot to be desired when it comes to the fine details of the service. The Best Microsoft Dynamics to SolarWinds Service Desk (Samanage) Tool Made for you There’s no need to create a script, nor do you need a developer. Samanage status page says the service is up, but I'm having issues. Great software. Samanage to Jira Service Management. Téléchargez SolarWinds Service Desk et utilisez-le sur votre iPhone, iPad ou iPod touch. Customer support. In this tutorial, you configure and test Azure AD single sign-on in a test environment. Téléchargez les dernières versions et derniers correctifs des produits. Extrêmement aisé, aucune compétence particulière ni codage nécessaire. What is better InvGate Service Desk or Samanage? Samanage is a muilti-tenant, cloud-based, unified IT service desk and IT asset management solution. G2 Crowd Service Desk Software Leader 2018 Das sagen Kunden, die sich für Freshservice als Alternative zu SolarWinds (Ex-SaManage) entschieden haben “Wenn eine andere Organisation mit ihrem aktuellen ITSM-Tool unzufrieden ist und neuen Wind in ihr … Our employees use this platform more than our last and they have also been able to find their own solutions more. Samanage to Jira Service Management. Langues dans lesquelles SolarWinds Service Desk est disponible : allemand, anglais, chinois (simplifié), chinois (traditionnel), coréen, espagnol, français, japonais, portugais. Read Full Review . Ressources d'aide disponibles pour SolarWinds Service Desk : FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo, États-Unis, Canada, Royaume-Uni, Australie, Chine, allemand, anglais, chinois (simplifié), chinois (traditionnel), coréen, , espagnol, français, japonais, portugais, des utilisateurs recommandent cette application, Logiciels hotline et d'assistance téléphonique, Logiciels de gestion des ressources informatiques, Logiciels de gestion de parc informatique, Logiciels de gestion des services informatiques, Outils CMDB (Configuration Management Database). * Enterprise Single Sign-On - Azure Active Directory supports rich enterprise-class single sign-on with SolarWinds Service Desk out of the box. When did Samanage become SolarWinds Service Desk? Une installation surveillera les plates-formes de base de données suivantes : Surveillance SaaS des performances des bases de données pour Open Source et NoSQL, Disponible pour ces plates-formes et bien plus, (anciennement appelé Log & Event Manager).
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