They answered quickly, were polite, professionally humorous and within minutes validated my suspicion, it was likely a hoax & nothing wrong. 4 star . TalkTalk Business is a user-friendly and cost-efficient B2B telecom provider of broadband, fixed line, voice telephony and mobile services to both business and consumers around the UK. They then took away a further 3 actions to assist with my account including a pro-active review to assist with reducing costs. 1 star . Spiciest Critical Review Peter Craine. This website uses cookies to give you the best experience. IT Pro Reviews of TalkTalk Business Subscribe Write a Review. Read all reviews. TalkTalk Business is ready to work with you to help you achieve your business ambitions. I just spent over 30 mins being fobbed off saying I will need to leave it for a few hours in the meantime they can’t guarantee my services won’t be barred .. They sent an engineer and he said there's a problem with a router. Company Overview TalkTalk Business is one of the UK’s fastest growing B2B telecoms providers, offering a full range of business-grade communications products and services, spanning internet access, data, voice and mobile. perfect. A leased line gives you more bandwidth and, in theory, even greater reliability, as you’re not sharing it with other businesses or residential properties. Are you in need of broadband for your business? Very helpful on line "human" assistant. And as TalkTalk Business’s standard and fibre services use the Openreach network, the vast majority of UK premises will be able to get it. TalkTalk Business’s broadband packages include a TalkTalk Wireless Router, for which you’ll need to pay an £8.99 postage charge. I have concerns for security here as they can’t tell me where my payment is next call will be to trading standardsEdit over an hour on the phone passed to three different departments .. this happened in 2018 and I would have thought talk talk would have fixed this issue with payments not completing when making a payment online .. their system takes your money but doesn’t complete the process talk talk business why have you not fixed this I’m not the only one it’s happened to either .. you know there’s an issue. We are delighted we managed to provide you with a 5* service on this occasion, as this is something we pride ourselves on. By Phil Wilkinson-Jones When looking at online reviews its important to keep perspective. TalkTalk also promises not to increase prices mid-contract, so the cost will remain the same for up to 18 months. 4 TalkTalk Group reviews. That being said TalkTalk business fares well on the main review sites compared to some of its main rivals. Check out what 4,710 people have written so far, and share your own experience. TalkTalk Business Reviews ⇆ Speedtest Review an ISP ☑ Compare ISPs ★ Top 10 ISPs. Value Speed Support Services Click to Review TalkTalk Business. I used that chat facility as there was a problem with the website in that I was unable to download my invoices. | Read 4,401-4,420 Reviews out of 4,767. These actions were completed before I managed to complete typing this review! Very good service, Once again paid bill online and the money has come out of my bank account but no confirmation when I called they said I hadn’t paid. For bigger companies or those that do a lot more online and need more bandwidth, TalkTalk Business also offers a dedicated leased line connection that will give you gigabit speeds. All rights reserved. Leased lines can also be capable of providing much faster speeds, depending on the type of connection. Talk Talk has become one of the leading broadband providers in the UK, thanks to offering lower prices compared to the likes of BT and Sky. Fortunately, both offer unlimited packages - that's all TalkTalk does, in fact - and for most people, these are the ones to get. TalkTalk Business has a wide range of products suited to businesses of varying sizes. 2 star . I would like to thank you for leaving this feedback. Posted: 05th Nov, 2020 By: morahim. Generally, TalkTalk works out cheaper for … With so many available providers it can be tricky to decide on one that you can trust and that will offer you the best possible value for money. It offers seven-hour fixes for its other leased line options. Now stuck in a 12 month contract so have marked calendar in 11 months so can change provider. We ungraded our rather out of date broadband service and Michelle McEwan with whom I spoke was extremely courteous and helpful through the conversation. Below we look at reviews for TalkTalk from a variety of websites. GB. They currently have 180,000+ business and public sector customers, and 800+ Partners, through reliable, easy-to-use, innovative, great value solutions. “ Talktalk were charging my friend £65 a month for broadband, landline and a basic TV entertainment pack with NO movies music or sport included. TalkTalk broadband review conclusion Our TalkTalk broadband rating: 4 / 5 Broadband bargain hunters are going to be drawn to TalkTalk’s very low prices. You can imagine running a business without the internet! If you’re looking for something a bit faster and a bit more reliable you can upgrade to fibre for an additional monthly fee. Polite, organised and helpful responses today from Samantha B. and Shane C. of Customer Services. TalkTalk Reviews. This appears to be a Huawei-made HG633 model, at least with the cheaper packages. Emma King rang me today to renew my phone contract, she was absolutely amazing and so helpful, also got me a better deal, we even had a laugh, she wasn't pushy what so ever, I hope to deal to her again. | Monday, January 14th 2019. It's decent if you're a very light user who only uses the web for light browsing and email, but for most people that extremely low download limit isn't going to go a long way. Reviews TalkTalk Business Broadband. There is no discrimination between new and existing customers for current broadband deals either, which is a refreshing contrast from other industry providers. Instead of replacing the faulty router, they tried to tie me up in a new contract. A number of TalkTalk Business’s awards have been for its Next Generation Network and cloud service provision. and I have enjoyed being put through to representatives who strive to provide you with the best support.I currently have a leased line (1Gb down and up) with a managed router from TalkTalk Business, each interaction from the sale down to the installation and management aspect of the line was handled smoothly and they continue to provide top-notch service through their one customer desk and live chats.With the great pricing and reliability of the connection, not to mention the top-notch support, there is nothing to complain about.I can strongly recommend TalkTalk Business for anyone who is looking for top-notch support, a reliable connection and a great price too. Registered in England and Wales with Company No: 11347230 Also, the security process is agony. It has four LAN ports and it supports wireless connectivity. Avoid them at all cost. Trustpilot: 7.6 of 10 based on 2,371 reviews (business only) Broadband.co.uk: 2.4 out of 5 based on 20,410 reviews. TalkTalk Business’s products come with WorkSafe, which works as an anti-virus at a network level but also allows you to block particular websites and restrict access to social media during core business hours, among other features. Worldwide broadband speeds during lockdown. Installation lead times for leased lines can be anything upwards of 40 days and TalkTalk Business claims it is on average 11 days faster than other business broadband providers on Ethernet Access Direct orders. They said the router is out of warranty (never heard of it from any other company). TalkTalk promises a five-hour fix on its Ethernet Access Direct (EAD) product, which offers speeds up to 1Gbps. Dealt with Shane over two issues. In general, I have been beyond disappointed with Talk Talk's service. On receiving a second automated call claiming my internet will be disconnected in 24 hours due to illegal activity I contacted Talk Talk via the web chat bot. Especially as current address they struggled to get me a line as old box was not the best. I spoke to a lady in customer service on Saturday and Shane on the live chat today and both were very helpful and quick at sorting out my issues. According to reviewtrackers customers are 21% more likely to leave a negative review after a bad experience. We are aware that our business can be extremely fast-paced and unfortunately, this is the same for most telecoms businesses but we do try our best to ensure that all our staff is equipped for this kind of environment. The code applies to customers taking new TalkTalk Business broadband services, home moves or upgrades and is effective from 30th September 2016. TalkTalk Business offers 24/7 customer support so should anything go wrong, its team of 600 UK-based business broadband experts will be ready to help. Two of the business broadband packages offered by TalkTalk Business are clearly aimed at small businesses, which the provider defines as having up to 19 employees. Fibre broadband is faster and more reliable than standard broadband so paying a bit more is generally worth it, especially if you’re running a business – TalkTalk Business boasts of 99.995% reliability across its network. The setting up of the broadband service in our properties has been woefully inadequate and threats that we will be charged if an engineer comes out if it turns out to be our fault (when it is obvious it is not) are unwelcome. Dead quick and thorough response to enquiry! TalkTalk is best known for its budget-friendly home broadband and TV service but it is also an award-winning business broadband provider. When we asked Talk Talk to replace the router surprisingly they refused. Not only was it an incredible experience to be able to discuss your business but it was a great way to reflect on the WHY you do what you do. Sponsored ☰ Login / Signup ⚲ Search. Adam was very helpful and following a security check, he sent me my invoices by email within a few minutes. Our internet went down more than a weak ago. It comes way below the price of many other broadband deals out there, rivalling Vodafone in value when it comes to fibre. I have always found Talk Talk Customer Services to be extremely helpful, courteous and professional. ©TalkTalk Business Direct Limited (trading as TalkTalk Business) TalkTalk Business Direct Limited Registered Office: Soapworks, Ordsall Lane, Salford, M5 3TT. I was reached out by business talk radios because they had seen my exceptional reviews online. Voice your opinion today and hear what 4767 customers have already said. Thank you for taking time out of your day to leave this review, I am glad to hear that you are happy with the level of service you received. 3 star . Due to their mistake the invoice prior to our direct debit payment was £2,992 too high. TalkTalk Business’s products come with Wor… Toscafund’s 97p-a-share offer values TalkTalk at £1.2bn. A leased line gives you more bandwidth and, in theory, even greater reliability, as you’re not sharing it with other businesses or residential properties. Was trying to get a new broadband line with TalkTalk, received a referral to Talk Talk Business by accident but they were superb and helpful Thank you Chris. Reply from TalkTalk Business 4 days ago https://www.broadband.co.uk/broadband/providers/talktalk/reviews If you’re a TalkTalk customer we’d highly recommend upgrading to the TalkTalk Wi-Fi Hub. So if you’re looking for a decent broadband service for your business, what is it that makes TalkTalk Business stand out from the crowd? Thank you. Customer service have been fantastic they have kept our business up & running so we can provide a service to key workers. © 2020 Trustpilot, Inc. All rights reserved. Good support on chat Easy to contact and the people are helpful and friendly. Very helpful man and hopefully has sorted out my problem. Its triple play TV, broadband and phone deals are especially alluring. Leased lines can also be capable of providing much faster speeds, depending on the type of connection. A free inside look at company reviews and salaries posted anonymously by employees. A leased line is a dedicated ethernet connection that means you’re not sharing with any other premises. Have a fantastic day. Read 1 more review about TalkTalk Business Only the latest review will count in the company's TrustScore Accounts Cerebrum Matter 1 review. TalkTalk now has an average call waiting time of 0.47 minutes, an industry best, compared to the other end of the scale which sees Plusnet customers waiting a lengthy 7.27 minutes to be answered. Ratings Breakout 5 star . Really have gone down hill .. He came up with some good ideas which I will now check. Whether you are seeking an IPVPN, Ethernet, 4G Sim or phone call lines, Talk Talk Business offers you solutions that are affordable and efficient. TalkTalk Business says that for anyone ordering standard or fibre broadband, it will install a new phone line for free if one is needed. Do you agree with TalkTalk Business’s star rating? Including debt, the deal would be worth about £2bn. TalkTalk Business’s leased line options open up more possibilities for bigger companies to not only have a more reliable and faster connection, but to set up a cloud-ready private network, make VoIP calls and set up new call management solutions. TalkTalk Business. We contacted them weeks before but failed to resolve it, so they now have our money. I have had a few issues with my account and payments and they have accommodated my needs immediately. There are currently 4 customer review posted about TalkTalk Business. From almost 4,500 Trustpilot reviews at the time of writing, TalkTalk Business has a TrustScore of 4.3 out of 5. Check out what 4,767 people have written so far, and share your own experience. Only the latest review will count in the company's TrustScore. Please keep in mind that these reviews are for all of TalkTalk’s services and so may not fully reflect their business offerings. At full price, BT technically offers the cheapest package, with a low-end option that has a 12GB monthly downloadlimit. Awful customer service. TalkTalk Business: 2015-11-04 : Switched to TT business from PlusNet. Do you agree with TalkTalk Business's TrustScore? On average, they received a star-grading of 4.4/10, with 25% of the reviewers indicating that they would buy from the brand again. Lost broadband for 12 hours and phone for nearly a week. “ Very rude customer service 10 times slower than other services, never even think to take talk talk in your business because you will be always disconnected and even if you call them and complain they will answer your questions with rude attitude ” Repeated discussions with customer service were useless. TalkTalk's business broadband reputation seems to be at odds with their home broadband reputation - business customers seem far more satisfied if we look at Trustpilot. Thank you! Very helpful, had a issue with my internet and had online chat with Shane. New customer to Talk Talk. Price is really where TalkTalk stands out, as prices start at just £18 a month with additional features including unlimited calls available for an additional monthly fee. I have been paying £62.34/month from last 2 years without a single delay. 11 Reviews. Fibre broadbandis faster and more reliable than standard broadband so paying a bit more is generally worth it, especially if you’re running a business – TalkTalk Business boasts of 99.995% reliability across its network. Well done Talk Talk. I have been a customer of TalkTalk Business for just over a year now and it is a pleasure to be with them.I have had to use their support service a number of times for various reasons (such as updating billing information, managed service requests, etc.) ... Glassdoor has 356 TalkTalk Group reviews submitted anonymously by TalkTalk Group employees. Cable is operated and owned by Existent Ltd © 2005-2020. Jan 18, 2013 "over here they are crud in business or domestic they just cant seem to get anything … Do you agree with TalkTalk Business’s star rating? 344 TalkTalk Group reviews. Worst customer service in the industry. Let's start with a big one: how much does each provider cost? So you can imagine how would they treat their new customers. A free inside look at company reviews and salaries posted anonymously by employees. BIG mistake. Overall, the report focussed more on consumer issues, which isn't surprising given that the Business Connectivity Market Review, came out only a few weeks later. By continuing, you agree to our cookies policy. Shane - got to the next step in progressing my issue quickly and precisely - the only reason for 4 stars not 5 is that he couldn't fix it immediately so 5 for Shane 3 for TalkTalk...... Chris Flourer, Many thanks for the painless upgrade to a full fibre serviceHelpful and quick. Great and very well organized and complicent service. Read Full Review. For small businesses there’s TalkTalk’s standard business broadband, which offers download speeds up to 17Mbps and upload speeds up to 1Mbps. Prior to this date, Minimum Guaranteed Speeds will not have been recorded at point of sale, so we are unable to offer the right to exit. These give you the same standard of broadband most people will have at home, but with the peace of mind that comes from having 24/7 dedicated business support. They asked me to bring some inspiration, joy and light. Awful customer service - they still have our money…. Leased line customers will also be assigned an account manager who will be their contact at TalkTalk Business for the duration of the installation period. New customer to Talk Talk, Great service though out unusual times at the moment. TalkTalk Business Review: Does TalkTalk walk the walk? They worked hard and gave the best customer service.Happy to continue with talktalk…. 10/10! If I've had problems whilst at current address, they have been quick to sort and have had great customer service. As we said above, TalkTalk's winning factor is its affordability. Always excellent service by Business team.Team always reachable even through the pandemic time and look after our small charity.Keep up the good work. | Read 21-40 Reviews out of 4,710 The experience so far with Talk Talk Business has been absolutely brilliant, thanks to James. TalkTalk Business Leased Line Reviews. DO NOT use Talk Talk their customer service is appalling: Satisfaction I had to ring up on behalf of my friend and the customer service advisor was half asleep and there was lots of background noise therefore communication was extremely difficult also the call centre as abroad and her understanding of basic English was very basic. Reply from TalkTalk Business Good Afternoon Norman Many thanks for leaving us this positive review over your recent interaction with us. You can also get various types of leased line from TalkTalk Business and if you sign up to a three-year contract (as opposed to a 12-month one) there’s also no installation fee. And it's soooo slow. This gives you download speeds up to 76Mbps and upload speeds up to 20Mbps. The ‘Complete’ package, which costs a couple of quid more than the entry-level ‘Simply’ plan, also promises a free business premises move, which is great because sorting out your broadband when you're moving house is bad enough. There’s no connection fee to pay, just an £8.99 postage fee for the equipment.

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